CityTime is the official online timekeeping system used by New York City government employees to record work hours, manage attendance, and track leave information.
Through the CityTime WebClock portal, authorised NYC employees can securely log their time, review schedules, and ensure accurate payroll processing.
If you are an NYC employee and want to understand how CityTime works, and what to do if you face any issues, this complete guide will walk you through everything step by step. Check the Compass associate portal, which is the same as this portal.
What Is CityTime?
CityTime is an internet-based time and attendance management system developed for New York City agencies.
The platform allows employees to electronically record work hours instead of using paper timesheets. It is designed to improve accuracy, transparency, and efficiency in employee timekeeping.
To maintain the security, integrity, and privacy of employee time records. Only authorised NYC employees can access the system using credentials provided by their agency.
With CityTime, employees can:
- Clock in and clock out
- Submit and review timesheets
- Track attendance and overtime
- View leave balances and requests
- Reduce payroll discrepancies caused by manual errors
Official CityTime Portal
To access your account, you must use the official CityTime WebClock page:
Official Page URL:
https://webclock.nyc.gov/
This is the only trusted portal for NYC CityTime. Employees should avoid third-party websites claiming to offer CityTime access.
Who Can Use the WebClock Page?
WebClock is not a public system. Access is restricted to:
- Active New York City government employees
- Authorised agency personnel
- Employees whose agencies use CityTime for timekeeping
The official credentials are issued internally by NYC agencies. There is no public self-registration option available.
CityTime Required Credentials
Before accessing in, make sure you have the following:
- A device (computer, laptop, tablet, or smartphone)
- A stable internet connection
- Official CityTime credentials
- Access to the correct official page (webclock.nyc.gov)
- A modern web browser (Chrome, Firefox, Safari, or Edge)
Using an updated browser helps avoid compatibility or loading issues.
It’s my first time accessing the CityTime NYC Page. How can I do this?
If you are a new NYC employee and this is your first time, follow these steps carefully.
After accessing, you will be able to manage your time records, attendance, and leave information based on your agency’s policies.
What to Do If You Can’t Access Your Dashboard
Sometimes, employees may face issues while accessing the CityTime portal. These problems are usually related to credentials, browser settings, or internal account restrictions.
Common Reasons for Issues
- Incorrect Credentials
- Expired or locked account
- Browser cache or cookie conflicts
- Unsupported or outdated browser
- Agency-specific access restrictions
CityTime Troubleshooting Tips
If you are still unable to access your account, try the following troubleshooting steps:
- Ensure your internet connection is stable
- Confirm that you are using https://webclock.nyc.gov/
- Clear your browser’s cache and cookies
- Try logging in using a different browser
- Avoid using public or shared devices
- Disable browser extensions that may block scripts
If problems continue, internal agency support is the most reliable solution.
CityTime Help and Support
For any issues related to the account, account lockout, registration confirmation, time entry errors, leave, or attendance discrepancies, etc. You should contact:
- Your agency’s HR department
- Your assigned Timekeeper
- Internal NYC IT or payroll team
Since CityTime access is agency-controlled, external support is limited.
Important Note for Employees
CityTime policies and features may vary slightly depending on your NYC agency. Always follow internal guidelines provided by your department for accurate time entry and attendance reporting.
FAQs
Why are NYC employees using the WebClock page?
Because it helps employees stay compliant with NYC timekeeping policies while maintaining accurate and transparent records.
Is CityTime easy to access using a mobile phone?
Yes, this web portal is mobile-friendly. NYC employees can access it using their smartphones.
Conclusion
CityTime is an essential digital tool for New York City employees to manage time, attendance, and work schedules efficiently. By using the official CityTime WebClock portal, employees can securely track hours, monitor leave balances, and help ensure payroll accuracy.
This guide provides a complete overview of the CityTime process, requirements, troubleshooting tips, and support options.